DENIALS + AR
Connect correction work with payer follow-up
A shared workflow keeps denied and aging claims from disappearing between teams.
PRIORITIZE THE QUEUE
Work balances by value, age and action
Segment claims so specialists focus first on the accounts most likely to move.
DOCUMENT EVERY CONTACT
Keep payer responses usable for the next step
Capture call references, status, required evidence and promised processing dates.
ESCALATE WITH CONTEXT
Move stalled claims before deadlines expire
Give the next owner a complete history instead of restarting the investigation.
CLOSE THE LOOP
Confirm adjudication, posting and remaining balance
Resolution is complete only when the payer outcome reaches the account.
NEXT STEP
Measure touches, time and dollars resolved
Use AR and denial metrics together to improve claim resolution.