About the Role:
We are looking for experienced AR Callers who have strong knowledge of the US Healthcare RCM process, especially in Accounts Receivable (AR) follow-up and denial management. The candidate will be responsible for interacting with insurance companies to resolve outstanding claims, ensuring timely collections, and maintaining accurate documentation.

Key Responsibilities

• Make outbound calls to insurance companies to follow up on pending claims.
• Review and analyze accounts to identify issues causing non-payment or delayed payments.
• Handle denials efficiently by understanding the denial reason and initiating corrective actions.
• Update the system with accurate claim status and follow-up notes.
• Coordinate with the billing team to resolve claim discrepancies and ensure prompt payment.
• Escalate complex cases to the supervisor or team lead as required.
  Meet daily/weekly productivity and quality targets.
• Maintain confidentiality of patient and financial information as per HIPAA guidelines.

Required Skills

• Strong knowledge of US Healthcare RCM process, including AR follow-up, claim status, and denials.
• Good communication skills (both verbal and written).
• Hands-on experience with medical billing software and insurance portals.
• Ability to analyze and resolve claim-related issues independently.
• Strong attention to detail and problem-solving abilities.
• Willingness to work in night shift (US process)

Educational Qualification

• Any Graduate (preferably Life Science, Commerce, or related background).

Additional Information

• Work Mode: Work from Office
• Location: Coimbatore
• Shift Timing: Night Shift (US shift)
• Salary: Based on experience and performance