Privacy Policy

Last Updated: June 2026

Info Hub Consultancy Services Private Limited (“ICS”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website https://infohubconsultancy.com or engage with our offshore medical billing and revenue cycle management (RCM) services.

Please read this policy carefully. By using our website or services, you agree to the terms described below.

1. Who We Are

ICS is an offshore healthcare BPO company headquartered in Coimbatore, India. We provide HIPAA-compliant medical billing, medical coding, and revenue cycle management services exclusively to healthcare providers in the United States of America.

Info Hub Consultancy Services Private Limited
Coimbatore, Tamil Nadu, India
Email: sales@infohubconsultancy.com
Phone: +91-93459-12455

2. Information We Collect

a. Information You Provide to Us

When you contact us, request a consultation, or submit a form on our website, we may collect:

• Full name
• Email address
• Phone number
• Practice/organization name
• Job title
• State and country
• Any message or inquiry you submit

b. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring URL
• Device information
• Cookie data (see Section 6)

c. Protected Health Information (PHI)

ICS processes Protected Health Information (PHI) solely on behalf of our healthcare provider clients under signed Business Associate Agreements (BAAs) as required by HIPAA. We do not collect, store, or use PHI through this website. PHI is handled exclusively within secure, HIPAA-compliant operational environments governed by individual client service agreements.

3. How We Use Your Information

We use the information collected to:

• Respond to your inquiries and consultation requests
• Provide and improve our services
• Send relevant communications about our services (only where you have opted in or have an existing relationship with us)
• Comply with legal obligations
• Protect against fraud or unauthorized access
• Analyze website usage to improve user experience

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Contractual necessity — to fulfill a service you have requested
• Legitimate interests — to respond to inquiries and improve our services
• Legal obligation — to comply with applicable laws
• Consent — where you have explicitly opted in to receive communications

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party tools we use to operate our website and business (e.g., email platforms, analytics providers, CRM software), bound by confidentiality agreements.
• Legal compliance: Government authorities or law enforcement when required by applicable law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze traffic. Types of cookies we use:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
• Marketing cookies: Used to deliver relevant content (only where consent has been obtained).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7. HIPAA Compliance

ICS is fully committed to HIPAA compliance. All client data involving Protected Health Information (PHI) is handled under signed Business Associate Agreements (BAAs). Our operational infrastructure, staff training, and data security protocols are designed to meet or exceed HIPAA Security Rule requirements. We do not share, sell, or disclose client PHI to any unauthorized third party.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS)
• Access controls and role-based permissions
• Secure servers and data storage
• Regular security assessments
• Staff training on data privacy and security

Despite these measures, no transmission over the internet is 100% secure. We cannot guarantee absolute security of information transmitted to our website.

9. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law. Website inquiry data is typically retained for up to 3 years. Client service data is retained per the terms of the applicable service agreement and applicable legal requirements.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Objection: Object to certain types of processing (e.g., direct marketing).
• Data portability: Request transfer of your data to another service.
• Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email us at: sales@infohubconsultancy.com

We will respond to verified requests within 30 days.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of our website following any update constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Info Hub Consultancy Services Private Limited
Email: sales@infohubconsultancy.com
Phone: +91-93459-12455
Website: https://infohubconsultancy.com/contact/