Our Solutions
The FTE Model
Get Quote →Info Hub Consultancy Services builds and runs software robots that do the repetitive administrative work inside medical billing and revenue cycle operations — referral intake, eligibility checks, claim submission, payment posting and reconciliation. The bots work on the systems you already have. No re-architecture, no rip-and-replace, no disruption to your existing workflow.
Software robots handle rule-based, repetitive tasks the way a person would: logging into portals, entering data, moving files, reading documents and validating information — but faster, continuously, and without error. Paired with OCR and AI extraction, the same bots read scanned referrals, faxes and PDFs before that data ever reaches your EHR, EMR or billing system.
clear, repeatable logic
runs on your existing systems
continuous operation
add capacity on demand
every action logged
Pilot Automation — one scoped process, full bot lifecycle, ROI report. Best for first-time RPA adopters. Timeline 6–8 weeks.
Managed Automation — multiple bots, orchestration, monitoring and SLA. Best for scaling teams. Timeline 8–12 weeks plus ongoing.
Enterprise CoE Build — a full Centre of Excellence covering governance, pipeline and enablement. Best for building internal RPA capability. Timeline 3–6 months.
Platform-agnostic: UiPath, Microsoft Power Automate, Automation Anywhere and Blue Prism.
Billing reconciliation — a US healthcare billing operation. Thousands of reconciliation records a month, done entirely by hand: 15-day cycle times, a 12% error rate and escalating overtime. An attended and unattended bot suite now extracts the ERP billing records, reconciles payer remittances, auto-posts matches and routes exceptions to human review. Reconciliation cycle time fell from 15 days to 2 days, the error rate from 12% to under 0.5%, with 65% fewer processing hours and a full immutable audit trail.
Claims submission — a US medical group. Claims were being re-keyed by hand across systems and payer portals, producing coding mismatches, high denial rates and revenue leakage. A bot now extracts encounter records from the EMR, maps codes to payer schemas, validates against payer rules and submits with no manual intervention. The denial rate fell from 10% to 6%, claims submission time dropped by 80%, and first-pass acceptance rose 34%.
DME billing and insurance — a durable medical equipment biller. Insurance verification, prior-auth tracking and recurring monthly invoicing were all manual, causing delays and unpredictable cash flow. Bots now run eligibility checks through payer APIs, track prior-auth status, generate recurring invoices, post to accounting and escalate exceptions. Insurance verification fell from 45 minutes to under 3 minutes and the cash collection cycle shortened by around 11 days.
Tell us which process hurts most — referral intake, billing and claims, or prior authorization — and we will scope a pilot against your own numbers. We also run full medical billing services, revenue cycle management, denials management, prior authorization and insurance verification for US providers.
Will RPA disrupt our current systems?
No. Bots operate on the interfaces your staff already use. There is no change to your EHR, billing platform or database schema.
How long before we see anything?
A scoped pilot runs 6–8 weeks from discovery to go-live.
Is it safe for PHI?
The estate is built for HIPAA-regulated environments — minimum-necessary access, encryption in transit and at rest, credentials in a vault, and an immutable log of every action.
Which platform do you build on?
Whichever fits: UiPath, Microsoft Power Automate, Automation Anywhere or Blue Prism.
What happens to exceptions the bot cannot handle?
They are routed to a human queue. Automation handles the rule-based majority; your team handles the judgement calls.
“ Partnering with ICS transformed our revenue cycle. Claim approvals are faster, denials have dropped significantly, and we finally have clear visibility into our billing performance. ”
Founder, Sunrise Family Clinic
“ The ICS team is knowledgeable, responsive, and deeply committed to helping our practice grow. Their customized dashboard gives us real-time insights we never had before. ”
Orthopedic Surgeon, CareAxis Hospital
“ We were drowning in paperwork and delays before ICS stepped in. Their team streamlined everything, from eligibility checks to patient billing, and gave us time to focus on care. ”
Practice Manager, Lotus Women's Health Center
“ ICS is more than a billing service—they’re a strategic partner. Their compliance-first approach gives us confidence, and their results speak for themselves. ”
Pulmonologist, Airway Specialty Clinic
“ With ICS, we saw a 35% increase in collections within the first quarter. Their billing accuracy and follow-up on aging claims are unmatched. ”
Dermatologist, ClearSkin Clinic
HR:
Landline:
Revenue Cycle Management 
Medical Billing Services 
Medical Coding Services 
Specialty Medical Billing
Healthcare Medical Billing 
Healthcare Medical Coding 
Insurance Verification 
Prior Authorization 
Appointment Scheduling 
Charge Entry 
Charge Review & Auditing 
Claims Submission 
Denials Management 
AR Follow-Up 
Payment Posting 
Patient Statements 
Reporting & Analytics 
Credentialing & Enrollment 
Compliance & Audit Readiness 
Clearing House & EDI Management 
Healthcare BPO 
Healthcare Back Office 
