Info Hub Consultancy Services builds and runs software robots that do the repetitive administrative work inside medical billing and revenue cycle operations — referral intake, eligibility checks, claim submission, payment posting and reconciliation. The bots work on the systems you already have. No re-architecture, no rip-and-replace, no disruption to your existing workflow.
Move from a defined operational need to a connected, measurable RCM solution.
Tell us which workflow, technology or staffing solution you want to evaluate.
Software robots handle rule-based, repetitive tasks the way a person would: logging into portals, entering data, moving files, reading documents and validating information — but faster, continuously, and without error. Paired with OCR and AI extraction, the same bots read scanned referrals, faxes and PDFs before that data ever reaches your EHR, EMR or billing system.
clear, repeatable logic
runs on your existing systems
continuous operation
add capacity on demand
every action logged
faster, cleaner intake and verification
submission with zero manual re-keying
status tracking and follow-up.
matched automatically, exceptions routed to a human
checked against payer APIs, not by hand
one scoped process, full bot lifecycle, ROI report. Best for first-time RPA adopters. Timeline 6–8 weeks.
multiple bots, orchestration, monitoring and SLA. Best for scaling teams. Timeline 8–12 weeks plus ongoing.
a full Centre of Excellence covering governance, pipeline and enablement. Best for building internal RPA capability. Timeline 3–6 months.
Discover — process mapping and ROI modelling (weeks 1–2)
Design — architecture and governance (weeks 2–3)
Build — development and testing (weeks 3–7)
Validate — UAT and parallel run (weeks 8–9)
Deploy — go-live and hypercare (week 10 onward)
Platform-agnostic: UiPath, Microsoft Power Automate, Automation Anywhere and Blue Prism.
HIPAA-aligned design — minimum-necessary access; PHI is never stored in bot logs or queues
Encryption — TLS 1.2+ in transit, AES-256 at rest for sensitive data
Privileged access management — credentials held in a PAM vault with RBAC, never hardcoded
Immutable audit logging — every bot action logged with timestamp and context
Disaster recovery — a version-controlled bot estate, restorable within a defined RTO
Pre-deployment review — a structured compliance review before every production release
Thousands of reconciliation records a month, done entirely by hand: 15-day cycle times, a 12% error rate and escalating overtime. An attended and unattended bot suite now extracts the ERP billing records, reconciles payer remittances, auto-posts matches and routes exceptions to human review. Reconciliation cycle time fell from 15 days to 2 days, the error rate from 12% to under 0.5%, with 65% fewer processing hours and a full immutable audit trail.
Claims were being re-keyed by hand across systems and payer portals, producing coding mismatches, high denial rates and revenue leakage. A bot now extracts encounter records from the EMR, maps codes to payer schemas, validates against payer rules and submits with no manual intervention. The denial rate fell from 10% to 6%, claims submission time dropped by 80%, and first-pass acceptance rose 34%.
Insurance verification, prior-auth tracking and recurring monthly invoicing were all manual, causing delays and unpredictable cash flow. Bots now run eligibility checks through payer APIs, track prior-auth status, generate recurring invoices, post to accounting and escalate exceptions. Insurance verification fell from 45 minutes to under 3 minutes and the cash collection cycle shortened by around 11 days.
Healthcare domain expertise — architects who have worked inside billing and RCM teams: ICD, CPT, payer rules, denials
Non-invasive implementation — bots work on your existing UI and API layers
Rapid time to value — SOW to production in 8–10 weeks
Transparent ROI tracking — monthly performance reports against your own baseline
Managed service flexibility — build-only or fully managed, your choice
No long-term lock-in — start with a scoped pilot; you own the automation assets
Tell us which process hurts most — referral intake, billing and claims, or prior authorization — and we will scope a pilot against your own numbers. We also run full medical billing services, revenue cycle management, denials management, prior authorization and insurance verification for US providers.
ICS can support your workflow with a dedicated offshore billing team or a percentage-based medical billing model. Compare the delivery options and choose the level of operational ownership your organization needs.
Explore dedicated FTE medical billing teams | Explore percentage-based medical billing | Discuss your RCM workflow with ICS
Will RPA disrupt our current systems?
No. Bots operate on the interfaces your staff already use. There is no change to your EHR, billing platform or database schema.
How long before we see anything?
A scoped pilot runs 6–8 weeks from discovery to go-live.
Is it safe for PHI?
The estate is built for HIPAA-regulated environments — minimum-necessary access, encryption in transit and at rest, credentials in a vault, and an immutable log of every action.
Which platform do you build on?
Whichever fits: UiPath, Microsoft Power Automate, Automation Anywhere or Blue Prism.
What happens to exceptions the bot cannot handle?
They are routed to a human queue. Automation handles the rule-based majority; your team handles the judgement calls.
Tell us which workflow, technology or staffing solution you want to evaluate.
Build a dedicated offshore team or align billing fees with collections.
“ Partnering with ICS transformed our revenue cycle. Claim approvals are faster, denials have dropped significantly, and we finally have clear visibility into our billing performance. ”
Founder, Sunrise Family Clinic
“ The ICS team is knowledgeable, responsive, and deeply committed to helping our practice grow. Their customized dashboard gives us real-time insights we never had before. ”
Orthopedic Surgeon, CareAxis Hospital
“ We were drowning in paperwork and delays before ICS stepped in. Their team streamlined everything, from eligibility checks to patient billing, and gave us time to focus on care. ”
Practice Manager, Lotus Women's Health Center
“ ICS is more than a billing service—they’re a strategic partner. Their compliance-first approach gives us confidence, and their results speak for themselves. ”
Pulmonologist, Airway Specialty Clinic
“ With ICS, we saw a 35% increase in collections within the first quarter. Their billing accuracy and follow-up on aging claims are unmatched. ”
Dermatologist, ClearSkin Clinic
Revenue Cycle Management 
Medical Billing Services 
Medical Coding Services 
Specialty Medical Billing
Healthcare Medical Billing 
Healthcare Medical Coding 
Insurance Verification 
Prior Authorization 
Appointment Scheduling 
Charge Entry 
Charge Review & Auditing 
Claims Submission 
Denials Management 
AR Follow-Up 
Payment Posting 
Patient Statements 
Reporting & Analytics 
Credentialing & Enrollment 
Compliance & Audit Readiness 
Clearing House & EDI Management 
Healthcare BPO 
Healthcare Back Office 
Full-Time Equivalent (FTE) Model